Our Policy

Deposits are required for all reservations; your credit card will be charged for the deposit amount to hold the reservations you have made. All sales are final, online ticket purchases cannot be refunded. Reservations require a newly completed waiver for each participant. Participants under 18 years of age must have waiver signed by their parent or legal guardian. Please arrive 30 minutes early to assure a timely check-in.

Cancellation policy: Once you have received a reservation confirmation, cancellations and rescheduling are allowed up to 7 days prior to your confirmation date and full refunds will be issued. Cancellations made 6 days or less from your confirmed date will result in the loss of your deposit. If you fail to appear on your booked date, the full amount of your reservation will be charged to your credit card. If you arrive for an activity and it is cancelled due to staffing or inclement weather prior to, or during your tour, you will be issued a voucher for another tour valid up to one year from date of issue. Guests are responsible for any damages or theft and must be reported to the office prior to checking out. We are not responsible for any personal items, accidents, or other occurrences that may happen during your visit.